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Do you give discounts on the registration of domain names?

We periodically send out newsletters to our members and post it on our home page under news secton with the details of our offers and promotional codes for you to purchase domain names at discounted price.

There are no returns on domain name registrations without exception. You are required to make sure that you wish to purchase the domain names in your shopping cart. Once you click on "submit order" you are responsible for the payment of the domain. Even in the event the name is spelled incorrectly you are still responsible for it. Please be very careful when registering names to ensure the spelling is 100% accurate. Once the purchase is completed it is 100% final

When I purchased my domain name I set up URL Forwarding and I elected to use my own DNS. Will my website forward to that URL that I specified?

No, because you are using your own DNS we don't have access to this DNS and can't make any changes to your forwarding settings. If you want your domain name to forward to an URL you must use our name servers or have your web host set up URL forwarding for you on their webserver.

If your name servers (DNS) are entered incorrectly or aren't registered you won't be able to use them to register domain names through our site. You should use our default name servers to register your domain name/s and then later change the DNS to something else. You can always change the DNS for your domain name at any time after registration.

Your domain name will be active within 48 hours from the time of registration. Because the DNS takes 48 hours to update it won't know your domain name is live until this update.

I already have a domain name registered - can I transfer my domain to you?

Of course you can. The transfer adds one year to the existing expiry date of your domain.
You get a FREE web placeholder page that will appear as http://www.your-domain-name.com to show your domain name is registered or you can take out one of our great value web hosting / email packages. You will get many fre services like Ftee URL forwarding and Free Email forwarding

Somebody has registered a domain name that is the same as a trademark I own. What can I do?

First, talk to a lawyer! Second, don't expect that you automatically have the rights to that name.
The issue is a very grey area at the moment. DON'T fire off angry letters to the owner threatening all manner of retribution unless they hand over the name. Get legal advice instead. One more thing: InterNIC has a procedure for filing complaints. Use it

Why is there a "registrar lock" on my domain?

When first registered, all domains have the registrar lock turned on by default. This prevents unauthorized transfers by someone who gains access to your email.

How can I find out who a given domain name is registered to?

Simple. Use "whois" to look up the name (see the answer to the previous question, above). If the domain name is registered, you will see the name and address of the person or company to whom the name is registered.
Your best bet if you want to contact the owner of a name is to contact the person listed in the Administrative Contact section of the information returned by whois.

Are there restrictions over the structure of a domain name?

Domain names must consist only of letters (a-z) and numbers (0-9) - they may also contain the hyphen (-) symbol but may NOT contain special characters like the "and" symbol (&) or exclamation mark (!). Domain names may not contain spaces or start or end with a hypen (-). Domain names cannot be more than 63 characters (excluding the .com, .co.uk domain extension.

How can I check information associated with my domain name, such as my contact details?

You can use a tool called whois to access the central Registry database; this database contains details of every domain name.
There are many places around the Web where you can enter a query to search the database. For example, you can use the whois tool in the domains section of this site.

Why is it dangerous to use a free email address when registering a domain name?

There are several potential problems associated with using a free email address at the time you register your domain name.

Firstly, the service may close down without warning - this will leave you stranded when it comes to making changes to the domain name or transferring it to another Registrar, since you will no longer be able to receive - and respond to - email confirmations.You'll also liable to not receive reminder emails telling you that your domain name is about to expire. Secondly, as public services used by thousands or millions of people, free email services are generally more susceptible to being hacked. If a hacker were able to get into your email account, he/she could make changes to your domain name record without your knowledge or permission.

Finally, some free email services delete inactive accounts after a certain number of days or weeks. If you go on an extended vacation away from your email, or for some other reason forget to log in for a few months, you may find that your email address has been deleted and re-allocated to somebody else, giving them FULL control over your domain name!

What is a domain name and why should you register one?

A domain name is a "unique" name used to identify and locate computers on the Internet.

Internet domain names provide a system of easy-to-remember Internet addresses which are translated by DNS (Domain Name Servers) into numeric IP (Internet Protocol) addresses used by the Internet. An Internet domain name is unique and allows you to have an "identity" on the Internet. Domain names are typically allocated by the domain registrars on a "first come, first served" basis - currently in excess of 100,000 domain names are being registered per month! You should register your domain name NOW as in the near future most of the memorable domain names will have been taken and only obscure domain names will remain. A domain name adds value to your Internet presence and is therefore of great value to your organisation. Remember domain names are not just for businesses or organisations - many people register names for their own personal use. If you register a dmain name you could be:

Web site address:
http://www.your-domain-name.com

Email addresses:
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

What should I be watching out for when I register a domain name through a 3rd party such as a web design company or web hosting service?

Usually, there's no problem with having the aforementioned entities act as the technical contact for your domain. However, a nasty situation can arise if the Registrar you are using supports email authentication of domain name record changes, and also supports Tech contact denials.

To clarify: in some relatively rare cases, a Registrar may require email confirmation of a requested modification to a domain name record, such as a change of ownership or a change of DNS servers. In this rare case, the email confirmation that must be replied to affirmatively is sent to BOTH the primary contact for the domain (the Owner) and the technical contact for the domain. The problem arises if the technical contact "denies" the transaction by responding negatively to the email before you as the Owner have a chance to respond affirmatively. (For instance if a web hosting company is trying to prevent you leaving their service)

Now, it must be emphasized that the above case is RARE - but it does happen. To protect yourself from such problems, always make sure that YOU (or an entity you trust 100%) is listed as the Technical contact for the domain name - there is no valid reason why your web hosting provider or Registrar MUST be your technical contact, even though they may prefer to have things set up that way.

I want to register a domain name that I know is the trademark of a large company. Is this going to make me rich?

No. This is going to make you the target of a lawsuit. The problem is that two or three years ago, when the domain market was much smaller and companies were just feeling their way tentatively, it was indeed possible to turn a quick profit by selling an unwary company its own name back.

Now companies have wised up, precedent has been set, and you are likely, though not certain, to lose any ensuing legal action. Don't waste your time and money, find safer names.

How long is my domain name valid?

I own a domain name that is a trademark of a large company. Can I sell it to them?

No! If you approach a company with the intention of selling them a domain name that infringes on one of their trademarks, you are basically admitting that you registered the domain name for that purpose i.e. to profit from a trademark infringement.

This is one of the easiest ways to lose a legal battle before it has even started. Better to wait until the company comes to you. Best not to get involved in trademark disputes at all.

How do I protect my internet identity?

How can I find out all the names a given company or person owns?

There is unfortunately no way to extract this information from the Whois database at the present time. This search limitation is by design, to stop companies abusing the database by extracting names and addresses for marketing purposes.

It's also possible to buy a copy of the whole Whois database, but this will set you back around $10,000.

If a domain name is "on hold", this means that the name is not currently in the DNS database. This in turn means that it is not possible to connect to a website whose domain name is "on hold". There are two main reasons why a given domain name may be put "on hold". Either the domain name has not been paid for, or somebody has raised a dispute over the legal ownership of that name.

InterNIC's current policy is to put domain names on hold if there is any doubt over the legal validity of the name, and then let the organizations concerned fight it out. If you find that your domain name has been put on hold, check that it is paid for. If so, then maybe someone has filed a complaint about your name -- InterNIC is not required to let you know of such an occurrence. Check with them for more information.

Once my domain name is registered, can anyone else take it?

How can I make sure my registration information is secure?

Can I gift a domain name?

Yes you can purchase any of our services as a gift. We believe domain names make an excellent gift. Provide an ingenious solution to the problem of what to get a friend or loved one. There is no need to wander crowded shopping centers and high streets. Purchasing a domain is easy and you can do it now.

What is propagation?

When visitors type your domain name into their Web browsers, their request is referred to a nameserver that indicates the physical location (the IP address) of your domain on the Internet. When your site location changes to a new IP address, or when you deploy a new site with a new domain name, nameservers around the world must be notified of the change. This process of notification is referred to as propagation.

Propagation typically takes 48 to 72 hours. During this time, if you are transferring your domain, some nameservers will still refer to your site’s old location while nameservers that have already been notified of the change will refer to the new location. As a result, visitors accessing your site may be directed to either the old or new location, depending upon which nameserver they connect to. If some visitors are still being directed to your old site location after 72 hours have elapsed, you should contact your previous Internet Presence Provider and request that they update their DNS and delete your domain from their servers. Once this has been done, and this change has been completely propagated, the transfer to your new location will be complete. If your site is new, your site may not be recognized by all nameservers until the propagation period has completed.

How will I know when my domain name registration is up for renewal?

You will receive an email notification (sent to the email address for the domain's Administrative Contact) at 60, 45, 30, 15, 10, 5, 1, 0 days to the domain expiration date. Additionally, the Domain Manager will indicate domain name(s) due to expire within 45 days. You don't have to wait for your domain name registration to expire before you renew it. You can extend the term of your domain name registration at any time by clicking on the Renew Domain link in the user area.

Can I renew my domain name registration term before my current term is set to expire?

Yes, you can renew your domain name registration at any time during the registration term from your domain management interface is user's area. Please note that your total domain registration time can never exceed 10 years for .com, .net, and .org domains and other TLDs have different maximum time limit.

we are pleased to provide our valued customers with aggressive rates on both single and multi-year registrations, unsurpassed customer service and knowledgeable technical assistance. Furthermore, as a Total Solutions Provider, Xcluzive offers a variety of hosting and data services to provide you with all your communications needs from a single source.

What is the redemption period?

Approximately 19 days after a domain name expires it goes into what is called the redemption period. The redemption period lasts for approximately 30 days. During this period the domain name can be redeemed by the original registrant for a regular renewal rate plus a redemption fee. This fee is currently ten times the registration fee. If the domain name is not redeemed it is deleted by the registry and made available for registration.

I received a message from the ordering system that my domain name failed registration because of invalid name servers (DNS), why?

If your name servers (DNS) are entered incorrectly or aren't registered you won't be able to use them to register domain names through our site. You should use our default name servers to register your domain name/s and then later change the DNS to something else. You can always change the DNS for your domain name at any time after registration.

I recently registered a domain name with you and it still shows up as available for registration on another sites, why?

Internic issues your domain name in real time when you purchase through us, so your domain name is taken. Not all whois databases update in real time and some registrars might rely on a whois database to register domain names. If your domain name isn't in their whois database they will think (for a few days) that it can be registered. If you attempted to register this domain name it would never register with the other site. The name has already been issued and it isn't possible for another registrar to issue the same domain again.

How can I register a new domain?

All new domain registrations and transfers must be ordered through our website. Please first check the availability of your domain using the domain lookup tool then click on "order now" on the domain name registration page.

I'm thinking of registering a misspelling of a popular site's domain name (example: Yahhoo.com, AOLL.com). Is that a good idea?

This is commonly known as "typosquatting" i.e. buying a domain name with the expectation of siphoning traffic off of the legitimate site by snaring people who can't spell well. There have been a number of court cases as a result of this kind of behavior - most were decided in favor of the site owner. Ultimately, it's your decision.

Who owns the Domain Name I register?

You become the owner of the domain name after we register it. You are listed as both the Administrative and Billing Contact. If anyone tries to move your domain or change any information on the form, the registry will contact you first.

When will my newly registered domain name become active?

Your domain name will be active within 48 hours from the time of registration. Because the DNS takes 48 hours to update it won't know your domain name is live until this update.

How long is my registration good for?

Domain registrations are for periods of one year. You can register a domain for up to 10 years in advance however domain registration fee's are non-refundable. Once a domain is registered for a period of time it cannot be "un-registered" or cancelled. We can only set it not to renew when it is about to expire.

What are the "hidden costs" of domain name ownership?

It's important to remember that a domain name is only "yours" for as long as you keep paying the renewal fee. If you keep a domain name for 5 years, you'll have to pay 5 separate fees.

If I have a domain with you, can we still take email services and web hosting from another service provider?

Yes, you can. Xcluzive gives you complete flexibility to pick and choose your services. However we don’t really see why you would do that.

I'm trying to register a domain name that I know has expired but it shows as taken during registration, how can that be?

When a domain name expires that doesn't mean that the domain name will be available for registration.

It takes about 40-76 days for a domain to drop. When a domain name still shows up in a whois lookup it means that the domain name isn't available for registration because the registrar hasn't released it.

The domain I want to register is expired. When can I register the domain?

Most registrars hold domains for between 40 and 45 days as a grace period after they expire. This gives the current registrant one final opportunity to renew their domain. After the 45 days, the domain will be deleted by the registrar and go into a "redemption" period of 30 days. After this period has elapsed, the domain will go into "pending-delete hold" for an additional 5 days. At the end of this time the domain will be dropped from the registry and become available for registration.

Can an existing domain be replaced by another domain name at no additional cost?

No. Each domain name is independent. Once registered, a domain name is a stand-alone entity and cannot be replaced. If another domain name is needed, it requires its own registration.

Somebody else has already registered the domain name I wanted. What can I do?

You can offer to buy the name off its current owner, or look for an alternative domain name. If your company holds a trademark on the terms in the domain name, it may be worth seeking legal advice about the possibility of recovering your domain name.

What happens if someone else has applied for the same domain name as me, and their application is pending?

Although the information returned by a Whois search is only updated once or twice a day, domain names that have been purchased are essentially "locked" instantly so that they cannot accidentally be sold to two separate parties. In other words, even if somebody beat you to a domain name by just 1 second, you're out of luck - and in a day or so you'll be able to see their ownership details through the Whois tool.

Can I register a domain name even if I don't have a website?

No problem. We offer a free "parking service" for domain names. We will make all the arrangements you need to ensure that the domain name is reserved for you. At a future date you can "point" the domain name at a website by changing the name servers of the domain as per your hosting company's need.

Can I cancel a registration after submitting the form?

Once the registration process has been initiated it can't be canceled, so choose your domains wisely.

How can I be sure the domain name I requested has been registered to me?

You will receive an email confirmation of your domain name registration once it is complete. You can also login into your account and see that your name has been added to your account management area..

I want to buy a domain, but I don't want to move my existing site from its current location at [long URL]. What can I do?

With every domain we offer free "website forwarding" - i.e. a service that will automatically redirect visitors from your new domain name to your existing URL.

I'm thinking of registering the ".org" of a well-known .com domain name. Is that a good idea?

While this tactic may get you some "free" traffic, it's also a great recipe for a lawsuit. If the .com domain is trademarked, it's better to steer clear of trouble. If the .com domain is "generic" (that is, it is a dictionary word which is not trademarked) then you're safer. Ultimately, it's your decision.

What if I misspelled my domain name?

Be VERY careful when registering your domain name. Once you purchase your domain, the order is non-refundable.

How does a domain transfer work?

Start by placing an order for a domain transfer through our website. When we receive and process the order, the transfer will be initiated. You will receive an email from us at the administrative contact address as listed in the whois info for the domain. Please follow the instructions on this email. You will then receive an email from the losing registrar - again, follow the instructions. This process must be completed within 10 days or the order will be cancelled. If all emails are received and answered quickly the process usually takes about 3 days. Each registrar has their own policies concerning transfers away to another registrar. It is a good idea to contact your current registrar in order to make yourself familiar with their policies in order to avoid potential delays. Some registrars have a lock against transfers that must be removed before a request can be submitted and some may send a verification email to verify the transfer away.

I just registered my domain last week. Can I still transfer it?

Domain names cannot be transferred within the first 60 days of initial registration.

My domain is about to expire or has already expired, can I still transfer it to you?

If the domain is within 30 days of expiration, it may be difficult to transfer depending on the policy of the losing registrar. If the domain has expired a transfer will not be possible. An expired domain should be renewed with the current registrar.

What if the transfer fails?

After we investigate the cause of the failure and correct the problem, we will be happy to initiate the transfer again. You will not be charged until your transfer is complete.

I have my domain registered with you how do I transfer it elsewhere ?

You are free to transfer your domain at any time after the initial 60 day period as long as your account is in good standing. Please remove the registrar lock from your domain control panel and note down your "EPP Code" if the TLD requires one. There is no charge to transfer a domain away from us.

I have a several hundred domain names and I would like to transfer them to you. Will I get a special price and will you help me with the transfer if I need help?

We have many clients who have transferred several hundred domain names to us. If you have several hundred domain names to transfer, after you create an account with us, generate a support ticket and include the list of domain names to be transferred and we will specially process all of your domain transfers for you on your behalf.

Will my website go down when the transfer is complete?

Your website will continue to use the same dns servers after the transfer is complete, therefore you will not experience any downtime and your domain will still use the previous dns settings for www, ftp, mail etc. If you are starting hosting service with us, please contact our support team to assist you with a dns server change.

What does it mean to transfer registrars?

If you already own a domain, you registered it using a domain name registrar. By using our Transfer Registrar tool, you are simply transferring your domain from the registrar you originally registered with and making us the registrar of record. (Please note, there is a 60-day transfer hold - which means you have to wait two months from the initial registration before you can transfer your domain.)

What should I do first before I apply for my domain name transfer?

Make sure that the email address on your current domain record is correct. One of the most common reasons for domain transfer to fail, is an old or incorrect email address for the administrative contact of your domain name on the whois record with the current registrar. Then check if the registrar-lock is removed and you have the correct EPP code (required in some TLDs).

How much does it cost to transfer a domain?

There is no "Transfer Fee" when transferring a domain to us. However, you will be charged a one year registration fee just like a new domain.

This adds a year to the current registration period of your domain. For example if your domain expires on Jan 1st, 2007, and you transfer it to us, you will be charged the regular one year registration fee, and your domain will now expire on Jan 1st, 2008.

What is the use of Transfer Status link in the menu?

You can use the Transfer Status tool to manage your domain transfer away from your previous registrar to our system. Access the Manage section through our Member Login with your username and password, and select the Transfer Status link. Your domain transfers will appear.

Some of the most common reasons for your prior registrar denying the transfer include:

Not answering their confirmation email in time.
Not answering their confirmation email in the proper format.
The domain is expired or otherwise locked due to nonpayment.

How do I transfer/sell my domain to a third party?

If the third party would like to continue registration service with xcluzive - please contact us and provide the new contact/billing information for the domain and have the new party contact us to accept the domain and create a new account with us. There are no additional costs to transfer ownership but the third party may not be able to receive the same pricing level as you are currently. If the third party is going to transfer the domain to another registrar, you must contact us to clear any balances on your account.

Why would I want to transfer registrars?

When you registered your domain you probably paid up to $70.00 to reserve it. Now that it is coming due, you can save yourself some money by taking advantage of our extremely low transfer prices. In addition, once the transfer is complete, you will be able to easily manage your domain by using our secure online manager.