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Why do I keep getting old copies of my pages when I
just updated and changed my files? |
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Assuming
you have uploaded your web files to the right directory,
try setting your browser to always get a new copy of
every page. In Internet Explorer, do this by choosing
Tools, Options, Settings, and select "Every visit
to the page", then OK. In Netscape it is Edit,
Preferences, doubleclick Advanced, click Cache, and
then select "Every Time", then OK.
Also
try clearing your browser cache. In Internet Explorer,
do this by choosing Tools, Options, click Delete Files,
check delete all offline content, then OK. In Netscape
it is Edit, Preferences, doubleclick Advanced, click
Cache, and then click "Clear Memory Cache"
and "Clear Disk Cache", then OK.
Then
hit the Reload or Refresh button on your browser to
try to get a new copy of the page. If you still get
the same stale copy, you are probably experiencing a
"cache-box" put in place by your Internet
Service Provider. ISPs use such devices in order to
save bandwidth and make pages load faster for their
subscribers.
If
your ISP is using a cache-box or proxy server, then
when you request a webpage, the cache-box at your ISP
first checks to see if it has a cached or stored copy
of the page you are requesting. If it has one, then
it just gives you that one without going out on the
internet to download a fresh copy from the remote site.
If it doesn't have the page already, then it will go
out to the internet, download a fresh copy, give it
to you, and then cache that copy for the next person
who asks for the same webpage.
The
way a cache-box determines whether to "cache"
a page or download a new one is determined by the page's
headers, either http or html.
If
you put the following PHP code at the top of a file
that should not be cached, cache-boxes should not cache
it and people will be able to get fresh copies of the
page every time they request it:
header("Expires:
Mon, 26 Jul 1990 05:00:00 GMT");
header("Last-Modified: " . gmdate("D,
d M Y H:i:s", time() + 300) . " GMT");
header("Cache-Control: no-cache, must-revalidate");
header("Pragma: no-cache");
?>
You
might also be able to prevent the cache-box from saving
your page and subsequently feeding you or your visitors
stale copies of it by using these html meta tags:
Use
of http headers is probably more effective than using
html meta tags.
Finally,
if you implement one or both of these methods only AFTER
a proxy server has already cached your page and is already
causing you problems, then you have only prevented future
proxy caching problems. Implementing the methods above
will not cause a cache-box that has already cached your
site to request a fresh copy with the new no-cache headers.
In such case, you may want to call your ISP and ask
them to clear their cache of your site. |
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Propagation,
the process whereby name servers across the Internet
are updated with new information so that they resolve
to the proper location after a DNS update, can take
between 12-72 hours to complete. |
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How
do I upload my site online? |
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Uploading
your site can be done in many ways, but the most popular
is FTP.
When
your hosting account will be created, you will be provided
with an FTP account. Using software such as CuteFTP
or WS_FTP, you can log into your host. Then, using the
program like a normal windows program, you can drag
and drop files onto your web host. These files become
live online instantaneously.
There
are other ways to upload your site such as uploading
files through your browser, it is known to be buggy
and we do not support it. |
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I
have a fast internet connection (DSL/cable) - can I
just host my own site? |
| |
You
could, but that's definitely not recommended.
First
of all, most ISPs have clauses that do not let you use
your internet connection for web hosting - doing so
will result in termination of your account.
Second
of all, think of the headaches it can provide: making
sure your system is secure so that no one can hack into
it, having your computer on 24/7, and other such problems.
Third
of all, think of the performance. Most good web hosts
use powerful servers with lots of RAM and high performance
hard disks. Furthermore, they have multiple internet
connections at speeds far higher than what residential
DSL or cable service can provide.
Lastly
there are all the issues of support. If something goes
wrong, it will be your job to fix it - you will not
have a professional to correct the problem. |
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What
is the difference between LINUX hosting and Windows
hosting? |
| |
Depending
on which operating system to go with depends on your
needs.
If
you need to support Microsoft products such as ASP,
ASP.net, MS Access, or VBScript, then Windows hosting
would be better. Furthermore, if you are comfortable
with IIS and do not have the time to understand how
UNIX works, Windows hosting would again be a better
choice.
There
are some things to remember.
First
of all, just because you use Windows at home does not
mean you should use Windows hosting. The two are completely
different, and having a Windows system at home will
not affect your ability to communicate with a UNIX server.
Secondly,
Linux is much more common with web hosts. Since it is
free, Linux hosting is usually cheaper than Windows.
Just because it’s free does not mean it’s
not as good - Linux is an excellent product too. |
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If
I have registered my domain name with a different provider
will I have to do any additional work after signing
up for the plan? |
| |
Yes,
but it is very minimal. All you have to do is make changes
to your domain record so that it contains the correct
DNS name servers. Our name server information, which
you may need to transfer your domain, will be included
in the hosting welcome letter you will receive after
signing up. |
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What
exactly is space and bandwidth/data transfer? |
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Diskspace
is the size your website can be. Every single letter
on your website has to be stored somewhere on your web
host's server. Each letter is one byte, and a megabyte
is roughly one million bytes. HTML pages are usually
very small, but it is the extra images, scripts, and
even databases that can take up large amounts of disk
space.
Bandwidth/Transfer
is the amount of data the server will allow your site
to send in a month. Transfer is usually measured in
gigabytes - billions of bytes. Once you go over your
monthly limit, a host may either shut your site down
for the remainder of the month or it can charge you
'overage.' This overcharge is usually about Rs.
250-500 per extra gigabyte of transfer. |
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Do
I have to have a domain name registered prior to signing
up for the hosting plan? |
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No,
you can register your domain name and order your hosting
plan at the same time. If you do not have a domain name
registered prior to signing up for the hosting plan
you must register a domain name at the time of signup. |
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What
are the advantages of using website hosting versus a
free hosting service? |
| |
Here
are several advantages to website hosting over free
hosting services, with the first being domain names.
With website hosting, you have the ability to host your
website at your domain name, whereas with free website
hosting, you generally have a long website address under
the hosting providers name (i.e. http://geocities.com/yourname/...).
Often
times, free hosting services require their advertising
to remain on your website. With website hosting through
DomainIt, you control the content on your website!
Another
big advantage of website hosting is the sizable increase
in your disk space and bandwidth. With free hosting
services, you typically have limited amounts of disk
space and bandwidth. The larger amounts that come with
your account allow you to hold more files and receive
more visitors to your website. |
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|
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Flash
is a client side feature - it runs on the user's computer,
not on your web host. As long as the user's browser
has the correct plugin installed, it will run on their
computer. |
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How
do I track how many hits my website gets? |
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Tracking
on your site can be either done server-side or remotely.
With server-side statistics, log files are used to generate
visitor information. This is usually much more accurate
than remotely hosted solutions. In such cases, you usually
have to add some javascript to your site. This javascript
is then used to track visitor data.
We
provide stats in some of our hosting packages. |
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|
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If
you have recently set up your account, this probably
means that your domain name has not been propagated
to all of the possible domain nameservers.
You
should also check that you have given your home page
a valid file name (such as index.htm or default.htm)
and that you uploaded the files to the correct directory. |
|
|
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No.
Provided that the domain is registered in your name
(as it should be), you can simply update your namservers
(from where you manage your domain names) to that of
your new host. |
|
|
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Yes,
all our Windows Servers support ASP.NET 1.1 and 2.0 |
|
|
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Web
hosting is the act of renting space and bandwidth through
a company so that you may publish your web site online.
You
can either opt for free hosting that is usually supported
with banners and pop ups, or may opt to get paid web
hosting, which gives you complete control over your
site contents. |
|
|
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Your
home (default) page is the page that first displays
when someone types your domain name in a browser. Your
default page should be named one of the following:
•
index.htm
• index.html
• index.php
• default.htm
• index.asp (Windows plans only)
• default.asp (Windows plans only)
• default.aspx (Windows plans only)
• index.aspx (Windows plans only) |
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Not
at all. You are paying for webspace that is only yours
- no one may put ads on your site except you.
In
our free hosting packages (No ETA yet) we may put advertiding
on high traffic sites to cover up our costs. |
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Using
BGP4 routing protocol, xcluzive's network allows your
data to travel over the optimal path to reach its destination.
This is done through utilizing direct connections to
several leading Internet backbone providers. The result
is a solid, secure and fast FIBER OPTIC connection between
your site and your customers.
What
does all this mean for your business? xcluzive's network
delivers faster and more reliable service. And our commitment
to adopting the best technologies available means that
we'll continue to provide unbeatable speed and reliability. |
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|
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Our
service supports all client-side languages, including
Java and JavaScript. Currently, due to the lack of a
stable and efficient Java engine for the OS we use,
we don't offer server side Java. If current engines
improve, we may consider this in the future. |
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|
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The
W3K Basic Server offer one DSN Connection. You can however
have more than one Microsoft Access Database as long
as you set DSNless connection for the rest of the Access
Database. |
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|
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More
than one domain may point to any package with email
and web space, however only one website can be configured.
For
example, you have 2 domains, www.aaa.com and www.bbb.com,
set them both up to point at this one package. When
a user views either of those domains, they will get
the same website. In order to display more than one
website you need more than one package. |
|
|
| |
Yes.
Our web servers are not picky about the files they serve.
Since almost all web content is based on a small number
of file types, you will be able to include any popular
plugins on your site if you choose. |
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|
| |
While
a domain name is not necessary to have a website, it
is recommended. Whether you are creating a family website
or a business website, having a domain name allows your
site to be more easily found and remembered. Moreover
we do not provide IP based hosting. |
|
|
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It
is not mandatory that you register your domain name
with us in order to host with us. We are more than happy
to sign clients up for the hosting plan who have registered
their domain name with a different provider although
we highly encourage clients to register their domain
name as well with us. |
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Backups
of your site configuration and data are made on a weekly
schedule. We will only revert to the backup in the case
of server failure. We will not restore your web space
or email from backup, unless there is a specific fault
caused by us or our services. For this reason we recommend
you keep a copy of your website separate from the hosting
server. This is to protect your site from errors made
by yourself when modifying your site. |
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|
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You
will be notified in advance of the renewal date to renew
your package. If payment is not made for renewal of
a package, the package will not be renewed; all data
held on any web space provided will be deleted. |
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|
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No.
xcluzive defines spam to be mass, unsolicited, impertinent
messages (i.e. junk mail on the internet). Accounts
which send spam will be immediately terminated, and
will be charged theft of service fines up to Rs. 40000.00
per valid complaint. |
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All
our hosting plans come with a static IP address for
your domain. This static IP address is shared, meaning
that other domains we host will resolve to the same
numeric IP address. This makes no difference to modern
browsers and helps us save resources and continue offering
low rates.
If
it is important to you to have your own unique IP address
that is not shared with any other domain and is not
a "virtual host", we can do that for an extra
cost. |
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You
will put all of your files in your wwwroot directory
in case of Windows hosting and www directory in case
of Linux hosting. |
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xcluzive
reserves the right to refuse service to anyone. Sites
that may be refused include pornographic sites, sites
inciting racism or hatred, and sites depicting excessive
graphic violence. |
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| |
No.
Although we respect the First Amendment rights of individuals,
we are not prepared to host sites which could be considered
objectionable. |
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While
waiting for the new nameserver information to propagate
throughout the Internet, we recommend maintaining your
site at your current host to avoid down time for your
site. |
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Yes.
File names should not include spaces, special characters
or punctuation marks other than underscores (file_name.htm)
and the period between the file name and the extension
(filename.htm).
In
LINIX, file names are case-sensitive. Also make sure
that you are using the correct extensions. For example,
.htm, .html, and .asp. |
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|
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That
depends entirely on the speed of your Internet connection.
Those with broadband connections like DSL, cable and
T1 will be able to upload or download much faster than
those with 56K modem connections. With a good connection,
a 10MB file should take less than a minute to download.
Also,
keep in mind that most DSL and cable companies limit
your upload bandwidth significantly, compared to your
download bandwidth, so uploads may take longer than
downloads.
Your
ftp site will be able to handle multiple simultaneous
connections from high-speed users and keep up with them
all. |
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|
| |
When
picking a website hosting plan, you need to have an
idea of what you want to do with your website, plus
factor in a bit of room for growth. Is your website
large or are you hosting a large number of images and/or
videos? If so, you need a package with a larger disk
space allocation. Do you expect to receive high volumes
of traffic to your website? If so, you need a package
that gives you more bandwidth. Do you need CGI, PHP,
and MYSQL functionalities? If so, select the plan that
includes these features. |
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|
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We
support hundreds of sites and attempt to provide timely
support to all our users; however, as part of normal
support we cannot: debug a CGI script, explain LINIX
commands, explain how ASP works.
We
do provide you with access instructions giving you the
necessary path and login information so that you can
manage your web site and scripts.
We
recognize some users need more help and we do provide
Consulting Services (price of which is decides as per
the job). One of our staff can then install/debug a
script for you, and leave you with detailed usage instructions.
If we are debugging a script and find that the problem
is at our end, we do not charge you anything.
If
you find yourself in a position where one of our support
staff must actually read or execute your script to answer
a question, you may be asked to okay a consulting charge.
We normally find that after a few "settling in"
questions, almost all sites run with little intervention
from us. |
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|
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Also
known as shared hosting, this form of web hosting should
suffice for most everyone.
Virtual
hosting simple refers to the fact that your site is
on one server, and that this server hosts mulitple sites.
You are virtually shared - your site will not be the
only one on this specific server.
Very
few sites would actually need the power of a dedicated
server, so this option provides to be a reliable and
cheap solution. |
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|
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Transfer
and bandwidth are actually two different terms, though
many times the terms are mistakenly used interchangeably.
In reality, Transfer = Bandwidth Usage.
Transfer
is the quantity of bytes per month your FTP site uploads
and downloads. Unlike most hosting services that limit
monthly transfer or bandwidth usage, charging you extra
when you go over a set limit, with xcluzive your monthly
transfer is UNLIMITED.
Bandwidth
is the speed of transfer, or how many bits per second
the server can send and receive. In other words, it
is the "size of the pipe" or the maximum rate
of flow. Each ftpToday server is connected to a Cisco
switch via 100 Mbps of bandwidth. Since most users have
DSL or Cable at their end, what that means is that your
ftpToday FTP site can handle many simultaneous high-speed
transfers! |
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|
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Yes,
you can access your web site with or without the www. |
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|
| |
Yes.
We provide you unlimited FTP access to your account
24 hours a day, 365 days a year, allowing you to set
up, change or maintain your Web site at any time. |
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|
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First
you should verify that you have uploaded all of the
images files in binary format and have placed them in
the correct directory.
If
you have done this, then the problem most likely has
to do with the path to the image file you used in your
HTML code (the src attribute of the <image> tag).
Finally,
check that the file name is correct and that you have
used the correct extension (typically, .gif or .jpg).
Also
check if the images uploaded are not corrupted, sometimes
FTP corrupts the files while uploading on the server. |
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Streaming
is a technology for delivering audio and video content
across a network without waiting for the entire file
to download. When a request for content is made, the
content is partially downloaded and stored in a buffer,
after which the content begins to play.
With
any hosting account, you can place video and audio content
on your site for visitors to play. Many sound and video
formats, such as .mpeg, .mp3 and .mov, will "stream"
to visitors who have the free Quicktime Player plugin
or Windows Media Player in their browser. Also, Macromedia
Flash 6 and higher supports streaming of embedded Quicktime
and MPEG videos. This allows users to see video without
having a media player load up.
RealVideo
and RealAudio formats offer more sophisticated methods
of streaming that involve special software installed
on servers, and require your visitors to install the
RealPlayer. Our shared hosting accounts do not support
RealVideo or RealAudio streams. If you need RealVideo
or RealAudio, we will be happy to install the necessary
software on a managed dedicated server. |
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|
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In
most cases, yes.
You
should first try to optimize the graphics on your website.
Many GIFs look just as good with fewer colors, and many
JPEGs look just as good with a higher compression level.
You
should also analyze the HTML of your site. Make sure
you use relative paths, so that images are not downloaded
more than one time. Remove any extra spacing and when
linking to other pages, use relative paths and not absolute
links.
Best
of all, optimizing your page like this makes the user
experience better as your site will load faster for
them! |
|
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| |
Most
FTP programs have a feature called 'auto-detect' that
will send the files in the correct format.
To
transfer html files, cgi scripts or text files, you
must choose 'ascii' mode. To transfer images (eg. gif
or jpg photos and images) you must choose 'binary'.
|
|
|
| |
There
are a number of reasons that you may be unable to access
your root directory via FTP. Make sure that:
•
You are connected to the Internet.
• You are using the correct user name (FTP User
name, not your Control Panel login name) and password
to log on.
• Your FTP client is configured correctly.
• You are using the correct host name, user name
and password.
• You are not using Frontpage or Internet Explorer
to connect to FTP.
If
you are still having difficulty connecting, contact
support by generating a support ticket with the settings
you are using and the exact error message you are receiving. |
|
|
| |
A
virtual domain allows you to have your own domain name
(http://www.yourname.com or http://yourname.com) as
well as your own email addresses, i.e.
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
,
etc |
|
|
| |
Yes.
You can set up sub-directories within your /www directory.
Setting up sub-directories makes it easier for you to
organize and maintain your files. For example, many
people create a sub-directory named "images"
to hold all of their image files. If you use sub-directories,
be sure to reference the correct directory path when
using images and links and to upload files to the correct
directory. |
|
|
| |
No.
But we do provide a private FTP account for uploading
and managing your website. |
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| |
MySQL
and MS SQL are database systems.
Depending
on what your host provides, you can use a database to
organize your data. |
|
|
| |
You
can easily upgrade your hosting plan in your Control
Panel, which is our powerful and easy account management
tool. |
|
|
| |
Consider
subdomains as an extension of your domain. For example,
your site is www.example.com. A subdomain would be test.example.com,
and another would be webhosting.example.com.
Subdomains
are usually treated as separate sites from the main
domain site. We provide some free sub domains in our
larger hosting plans. |
|
|
| |
It
depends on your order and account:
*
For normal additional features changes will apply manually
to your account within 6 hours.
*
If you ordered a unique IP address we will assign it
to your account within 48 hours. Please note that it
will bring your site down for almost 4 to 24 hours for
DNS propagation. |
|
|
| |
For
Microsoft Windows users, CuteFTP is an excellent File
Transfer Protocol (FTP) program. You transfer files
by simply dragging and dropping files from your computer
to server.
You
can download CuteFTP for free from www.globalscape.com
For
Apple Macintosh users we recommend the Fetch program,
which operates similarly to CuteFTP. With Fetch make
sure your images are send as raw binary data and html
files in ascii mode. |
|
|
| |
These
are all programming languages which are referred to
by their acronyms.
PHP
- PHP: Hypertext Preprocessor
ASP - Active Server Pages
Perl - not an acronym
Each
programming language has its own benefits and uses.
It is best that you research on your own to find one
that best fits your needs. |
|
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| |
Make
sure that you have specified the correct file path,
especially if you are using sub-directories. Your links
should not refer to a physical location on your computer’s
hard drive, such as the a: or c: drive.
You
should also be sure that you are using the correct file
names and that you have uploaded all of the referenced
files to the correct directory. |
|
|
| |
While
we appreciate your inquiry, xcluzive Customer Care does
not extend to assistance with the web design,
development or promotion of your site. |
|
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| |
Uptime
is literally what it means - it is the amount of time
your site is online throughout the entire month.
The
best uptime would be 100%, but because
things can break, we offer 99.9% network uptime
guarantee. |
|
|
| |
Yes,
you can upgrade your hosting account at any time. All
you need to do is login into your domain account and
select the hosting upgrade that you would like. |
|
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| |
For
most people, a dedicated IP is not required. But for
people that want to provide anonymous FTP or
a website using SSL, a dedicated IP can make
that easier. |
Web Hosting 
