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Can I use my own domain name with Email Hosting?

Yes, we allow you to receive and send email from your own domain names. You have two options for configuring your domain name.

# You can have us host the DNS for the domain name and direct your registrar to our DNS servers. We provide a DNS management interface for you to configure your domain name.

# You can direct your MX record on your domain name to our servers.

We have 3 methods of connecting to your email account hosted with us. They are:

Webmail Interface, this interface supports not only mail but all groupware features such as Address Books, Calendars, Tasks, Notes, and Journals

IMAP. With any email client, simply add an IMAP account in your email client using
Incoming IMAP server
Outgoing SMTP server
Username
Password

POP3. With any POP3 client like outlook express or thunderbird you can send and receive emails straight from your computer.

Who will setup the POP Email Accounts?

Who will setup the POP Email Accounts?

The Administrator of the web site owner whom we issue the username and password to Control Panel will be able to setup all the email account for the company.

Yes, our Email Hosting supports setting up autoresponders and forwarders on your accounts.

In addition we allow you to setup a vacation away message to autoreply to all email that is delivered to your email account.

If you are seeing this error:

Error: 554. Relay access denied. Mail could not be sent. Recipient address rejected.

then you most likely have the wrong settings in your email program in the Outgoing Mailserver configuration section.

Try enabling "SMTP Server Authentication". ("Allow Authentication" in Eudora, "My server requires authentication" in OE) and then sending the mail.

Someone is sending viruses or spam that appears to come "from" an address at my domain.

This type of abuse happens frequently to many domain name owners, since spammers rarely use their own domain names in SPAM and viruses select addresses randomly from other people's address books.

Sometimes spammers just make up return addresses to put in their spam and it is a coincidence that this time they chose one that happens to belong to you. Sending an email that appears to have come FROM someone who did not send it is known as "forging email".

Anyone with Outlook or any other email program can forge whatever address they want in the FROM field of an email, regardless of whether they own the domain name in the address, regardless of whether they have permission to use it, and regardless of whether the domain name even exists or is valid. There is nothing that the rightful owner of a domain name can do to stop people from sending out email with an address in the FROM field using someone else's domain name.

There also is nothing that a webhost can do to stop or prevent spammers or virus mails from wrongfully claiming that your email address came FROM or was the sender of a piece of spam or email virus.

The most you can probably do about this is to go to Spamcop and report SPAM and just delete virus mails and the bounce messages that may be coming to you as the purported sender.

The most annoying part of having someone forge your email address in the FROM field of their outgoing SPAM is that nondelivery and other bounce notifications will be returned to you because the undeliverable messages appear to come FROM your address.

There are a couple of ways to avoid receiving those. If the username part (left of the @ symbol) of the forged FROM address is not a mailbox that you set up in your Control Panel, then you are receiving the unwanted messages through your catch-all forwarding rule (The catch-all rule allows you to receive mail addressed to any address @yourdomain). To stop receiving these messages, you could delete your catch-all rule so that you will no longer receive mail addressed to non-existent addresses at @yourdomain. Or, if you want to keep your catch-all rule, but just want to disable incoming email for one particular address, you can create a new forwarding rule in your Control Panel for the unwanted address and set it to forward to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

If the forged email address is one that is important to you, that you need to receive email at, there is nothing that can be done short of using your Spam Filter in your Control Panel to blacklist the FROM addresses in the undeliverable notices, such as: postmaster@* and then setting the Spam Filter to either delete spam automatically or automatically move it into another folder. However, this is not recommended because messages FROM those type of addresses are often important and most of the time you will want to receive them.

What is a "catchall" account?

A "catchall" account is an account that will catch any e-mail that's sent to a non-existing account under your domain. Instead of bouncing the e-mail back to the sender, it'll store the e-mail into the account that's assigned as the "catchall" account.

Only one user of your domain can have the "catchall" account assigned to them.

Warning: Catchall account is a big problem since it picks up lot of spam. It is better to keep catchall account disabled.

How does the mail server filter spam and viruses?

Xcluzive provides several layers of email filtering to reduce the amount of unwanted email delivered to your mailboxes on the shared system.

1. The source of the incoming email is compared to spam blacklists, including the Spamcop Blocklist, a dynamically refreshing database of IP addresses from which numerous spam messages have recently been reported. In the event of a match, the email is temporarily deferred for later attempted delivery. Depending on the sender's ISP's server configuration, re-delivery is attempted for 1-4 days. If the source of the email is no longer present in the spam blacklists upon any later delivery attempt, the email makes it to subsequent checks (described below). There currently is no way on the shared system to opt-out of this filtering.

2. The destination address is checked, and if it's not valid (and you don't have a catch-all address configured in the control panel), the email is returned to the sender with an 'Unknown user' error message.

3. As an emergency countermeasure against emerging worm and malware threats, we will occasionally at this point in the delivery process reject attachments with certain filenames. Legitimate senders will receive a bounce message explaining the non-delivery in these cases.

4. Attachments are next checked for dangerous content, including attachments with file extensions such as .reg, .chm, .cnf, .ins, .jse, .lnk, .pif, .scf, .sct, .shb, .vbs, .xnk, .com, .exe, .scr, .bat, .cmd, .cpl, .mhtml, as well as any attachment with a very long filename, and filenames with many spaces. Any matches are silently quarantined. There currently is no way on the shared system to opt-out of this filtering.

5. Next, our virus signature database is consulted, and any infected emails are discarded. There currently is no way on the shared system to opt-out of this filtering.

In no case, except as specifically noted above, are senders notified of an email being discarded. This is because most email generated by viruses provides a fake 'From' address, and notifying these innocent users would needlessly cause alarm and confusion.

Do you purge messages from Trash and Spam folders?

Yes. Our policy is to automatically delete messages in your "Trash" or "Spam" folders that are more than 15 days old. Removing these messages will help you avoid wasting storage space on unwanted data, but still provide ample opportunity to review and relocate any accidentally or erroneously filed messages.

Automatic removal only operates "Trash" (Deleted Items) and "Spam" (Junk). You can still use your main Inbox and any other folders to store messages as long as you like.

If you are using POP3 style access, you download your mail into your Local Folders inside a mail program like Outlook. Since those Local Folders are stored on your computer and not on our servers, those emails on your own computer are not affected by our automatic purges.

How can I administer my account?

Administering your Email accounts has never been easier with our comprehensive, web-based control panel. Our administration area allows you to configure every aspect of your Email account. Some of the features of control panel include Adding users, changing user’s passwords, creating forwarders, creating aliases, allocation and viewing of disk quotas, ticketing support, billing administration and much more.

How does xcluzive handle Spam?

Spam is not only a nuisance, but it is also a counter productive entity that can drain the production of your employees and make Email Communications nearly unbearable. At Xcluzive we have several techniques in place that virtually put an end to spam some of these techniques include Challenge Response technology and Bayesian spam filtering.

How Does xcluzive handle Viruses?

All messages sent and received via e-mail are scanned and monitored by the xcluzive's Virus Engine, in real time, for spam mail and viruses before ever reaching the Email Network preventing any damage to the data contained in your Email Message or our systems. The xcluzive Anti Virus Engine scans various compressed file formats including ZIP, ARJ (JAR), LZH (LHA), RAR, and ACE.

How is my data secure?

We implement firewalls at all servers within our network to only allow specific data to travel securely to your computer. Servers are located in world-class datacenters, known for their extreme physical security.

Will my e-mails be bounced back to the sender if I exceed my monthly disk usage limit?

Yes, the emails will bounce. Although, we will notify you about the over usage at 80% and you will have 2 options to choose from:

1) Upgrade to a higher plan to allow for the extra disk space used.

2) Delete emails so that the disk space used falls under the limit allowed for the plan.

We never sell your information so they did not get your email address from us. Spammers use robots to harvest email addresses from your web pages. So if you have posted on a newsgroup, bulletin board, or signed a guestbook, they could have found you that way. They also search domain name registration (WHOIS) records, harvesting the email addresses of Administrative, Technical and Billing contacts for domains so they could have found your email address that way too. Often they just guess at email addresses too.

Once they have your email address, they'll most likely put your address along with thousands of others in the "Bcc" field of a mail. They also usually use a fake "From" address in those fields. If the fake address they use for that purpose happens to belong to someone, it usually results in a denial of service attack against the innocent person listed there, as tons of complaints and bounced mails begin flooding in to him or her.

Spammers are hard to stop. If you filter one mail relay where it is coming from, they just pick up and move to another. If you filter key words in their spams, they change them. If you are too aggressive trying to keep out spam, you may end up disabling yourself from receiving legitimate mail. This problem not only affects you, but us and everyone else using the internet.

What Can You Do to Stop SPAM

1. Avoid posting your real email address on websites, newsgroups, etc. If you do post publicly and want people to be able to contact you by email, you can post your email as myself This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and then include a note in your post to "take out the ABC to email me."

2. Be careful about who you give your email address to and what you signup for with your email address. Giving your email address to the wrong website or company could result in it being sold in bulk to spammers.

3. Provide you very effective SPAM Control Filters with Web and Email Hosting solutions, this will stop upto 96% of SPAM but it can never be reached 100%.

4. If you receive some SPAM you can feed it to Spamcop which will tell you where it really came from and notify the admins there that they are being used to relay spam.

Is there a way I can bounce all email addressed to unknown users?

Yes, you can do this by turning off the "catch-all" rule found in your mailbox settings:

Log into the Mailboxes & addresses section of OnSite. Below the list of email addresses, find the 'No catch-all' button. Mark that button and then click submit.

All mail sent to an address that does not have an explicit delivery rule will now be returned to sender.

This is a good way to avoid spam.

SMTP (Simple Mail Transfer Protocol), SMTP is a protocol for sending e-mail messages between servers. Most e-mail systems that send mail over the Internet use SMTP to send messages from one server to another; the messages can then be retrieved with an e-mail client using either POP3 or IMAP.

We currently only offer an SMTP (Outgoing mail) server to users of our Web Hosting and Email Hosting customers. The details of our SMTP server and other configuration options can be found in your control panel.

What is SMTP Authentication?

Authenticated SMTP allows you to send emails through our mail servers, using a username and password supplied by us. This can be used when your ISP (Internet Service Provider) does not provide an outgoing mail server, or if you use a machine which logs in from various locations, such as a laptop.

You should check with your ISP whether they block default port 25 (SMTP) access through their network or allow access to external SMTP servers through their network.

If they block port 25, or prevent external access, this service will not be available to you.

What is the attachment size limit?

The attachment size limit for the Mail System is 15MB.

What is POP3?

Which e-mail protocol should I use, POP or IMAP?

Xcluzive allows users to access their email using either the POP (POP3) or the IMAP protocols. Most modern email clients (Outlook, Entourage, Thunderbird) support both of these protocols. This article will cover the advantages and disadvantages of both.

We advise that you do not use both IMAP and POP to access a mailbox. If a mailbox is accessed at the same time via the two protocols, it may cause unexpected/undesirable results.

POP (POP3)

The advantages:

* POP is somewhat simpler to manage. If you see a message, it is on your computer.
* You can view all of your messages even if you are not connected to the internet.
* More software supports the POP protocol.

The disadvantages:

* If you download a message it is only available on that computer.
* You cannot access your account if someone else is accessing it at the same time.

POP is often best if you are only going to view the messages from a single computer and your Internet connection is not always available.

IMAP

The advantages:

* Messages reside on the mail server. Therefore:
o You can view these messages from any computer with your web browser.
o We create archival backups of these messages daily.
* You can move messages from one IMAP account to another IMAP account, or from the mail server to your personal computer.

The disadvantages:

* Unless you move messages to your local computer, you can only view your messages while connected to the internet.
* Storing messages on the server will use some of your hosting disk space.

Spammers commonly forge the headers of messages they send, making it appear as though they originated elsewhere. This is called "spoofing". Spammers harvest vast numbers of email addresses, or even guess common email addresses, and then put these addresses in the "To:" and the "From:" fields of the millions of email messages they send out. Some of the messages they send will end up bouncing, and when they do, they bounce to the forged address in the "From:" field, which may be yours.

There are also viruses, such as Klez and Sobig, which spoof the sender's address. An infected computer sends out infected messages and puts addresses in the "To:" and "From:" fields that it finds somewhere on the infected computer (the email addresses it finds don't have to be in the contacts lists of the email program, but could even be, for example, in a stored document or cached web page). Again, if the "To:" address doesn't work, the message bounces, but it bounces back to the "From:" address, which may be yours.

There is unfortunately very little you can do about these messages, because the only way to trace the spammer or the infected computer is by investigating the full headers of the original message sent (not the bounced message), and only the receiver of the original message can enable those headers. The receiver in many of these "bounced email" cases is the automatic mailer from the domain of the non-working address that was in the "To:" field. Normally, these automatic "bounced email" messages do not contain the full headers of the original message sent. You could try to contact the organization whose automatic mailer sent you the bounce message and ask for the full headers, but this takes a lot of effort and isn't usually successful.

Our Anti-spam filters however tries to filter such mails and put them in Junk Mail folder but cannot be 100% accurate.

Why can't I send or receive email with large attachments?

Maximum message size of an email including all attachments is 15 megabytes. Mail messages larger than that limit will be rejected.

Encoding an attachment to fit within an email takes up more space than the file would normally use on your computer. So, with most files, you will only be able to send or receive a file attachment 12 megabytes or less in size.

What is Webmail?

Do you keep any logs?

We collect no logs or customer data beyond what is required for performance tuning and security monitoring of our servers. This data does not have any information, which can identify a customer or customers' personal usage. Any such data is analyzed only statistically, and is destroyed soon thereafter.

What is URL Forwarding?

If you already have a web page set up on some other domain/URL and you do not want web hosting for this domain you can use URL forwarding (or framing).

When a person types www.yourdomain.com in a browser they will be "forwarded" to your website or its sub folder.

When I purchased my domain name I set up URL Forwarding and I elected to use my own DNS. Will my website forward to that URL that I specified?

No, because you are using your own DNS we don't have access to this DNS and can't make any changes to your forwarding settings. If you want your domain name to forward to an URL you must use our name servers or have your web host set up URL forwarding for you on their webserver.

How do I set up email forwarding?

Log into your account and go to domain management and look for the link that reads, 'email forwarding'. All that you will now need to do is create an email address name in the first field. You can receive email at this address but you won't be able to send email with this address.

When you set up this simple email forwarding service you can only have email forwarded to another email address that already exists like This e-mail address is being protected from spam bots, you need JavaScript enabled to view it You can reply to the email any way you want but you can't reply to the email and make it come from This e-mail address is being protected from spam bots, you need JavaScript enabled to view it unless you purchase a email only hosting account.

How long does it take for the DNS to update?

Allow 48 hours for the DNS to update. If after this 48 hours your domain name isn't functioning the way you would like it to please make sure you've read our help and then generate a support ticket from your control panel.

Is it possible to have the title and metatags of the target page to be available on the page accessible through URL redirection (forwarding or framing), while at the same time my domain is shown in the address bar ?

Our service does not allow the META tags or the title of the target page to be shown. Your URL however with URL FRAMING will be visible in the address bar.

I set up the simple email forwarding but when I send a test email it is returned, why?

If you have only set up this type of email forwarding within the last 3 days it is being retuned to you because the DNS hasn?t propagated yet. Please allow about 5 days for this forwarding to start working. If this is too long of a wait and you want to be able to send emails from your domain name then we suggest the inexpensive email hosting.

How long will it be before I can see my changes take effect?

Allow up to 48 hours for your changes to take effect. Some webservers/ISP's will "cache" your web site and keep showing the old settings until they update their cache. This has nothing to do with our services and is out of our control.

Why do the name servers on my domain name keep defaulting to the your server?

Your DNS would only revert to ours if you used some type of our mail forwarding features, url forwarding/framing, cnames, address forwarding, and mx forwarding after settings your name up to correctly use your own DNS. Once you use your own DNS you must make these changes with your web host and not our as this will cause your name/s to use our dns again.

Will my website be submitted to search engines if I use URL Forwarding or Framing?

Your domain name won't be submitted to a search engines because search engines do not index forwarded domains.

If you need your site submitted to search engines you can purchase web hosting at our site which will give you a very professional looking web presence, something that you can't get with free web sites.

Can I forward to a domain name that is forwarding to another URL/website?

You can forward to any domain name as long as the domain name you are forwarding to does exist. If that domain name isn't set up correctly your domain name will also not work properly.

Sometimes certain web hosts don't allow forwarding to a domain name on their servers and will block all requests. If you set up your forwarding and it isn't working this could be the reason but usually this happens because you haven't set up forwarding properly.

Will there be an extra charge if I want people to type in my domain name but have them forwarded to my free webpage/s (geocities.com angelfire.com)?

When you pay for the registration of your domain name through us you receive URL Forwarding and URL Framing free of charge. We never show any banners or have any pop-ups on your site to promote our service.

If I click on a link on my web site I see that the domain name changes to the actual URL where my page is, why?

URL Framing doesn't cloak (or hide) the domain name for the subdirectories on a web site. It's meant to only hide the main web page.

If you still want to use it, make sure that you do not use target = "_parent" or target = "_top" in the links of the pages where the domain is being forwarded to.

What is the wrong way to set up URL Forwarding or Framing?

The most common error people make is they set forwarding up to forward to the same domain name that they are setting forwarding for. If you don't understand that statement it is because it was "looping" and that is the same thing that anyone's browser would do when they tried to access your website. You can't set yourdomain.com to forward to yourdomain.com. You also can't set yourdomain.com to forward to yourdomain.net AND THEN set yourdomain.net to forward to yourdomain.com. That will cause the same problem and your web site will never show up in a web browser. You must only use "www" and "@" in the "host" fields and nothing else for forwarding/framing!!! DO NOT USE www.yourdomain.com in the host field as this will not work!

Do I need to transfer my domain to use your dns service?

As of now we are offering our free DNS services only to the domain registered with us. We do plan to extend this service for all domains but there is not ETA for that.

How long is my free email forwarding valid?

We will continue to provide free email forwarding for as long as the domain name is on our servers. If a domain name is transferred, service must be set up with the new provider.

What can I do to make sure that my URL forwarding only show my domain name and the target URL is totally hidden?

Web hosting is only solution for this. You can go for our basic web hosting plans which is low in cost and still have almost all the features.

Can I forward to an IP address?

You can forward to an IP address but the web surfer will be able to see this IP address. If you must forward to an IP address you have to make it an URL like http://69.93.117.194. You should use an A Record which will forward to the IP address but keep your domain name in the browser address bar provided you set it up correctly.

What is MX Forwarding?

An MX record controls which mail server deals with the email sent to your domain and hostnames. With access to the MX record for your domain you can ensure email is routed to a mail server you are running or the mail server of another company providing this service to you.

If I use my own DNS will I be able to use your services to forward email?

Since you aren't using our DNS we don't have access to this record and won't be able to provide you with this service. If you want to use our email forwarding service you can set up A Record forwarding and use our DNS.

How long will it be before I can see my changes?

Allow 48hours for external networks to update. It is important to remember that information about your domain's web features may be retained by other networks across the Internet for a period longer then 48 hours. We do not have any control over this.

What does DNS stand for and what does it mean?

DNS stands for Domain Name System. The DNS is a record, located at the registry, that converts IP addresses from numbers into names, ie 207.182.136.162 to www.yourdomain.com. This record tells a browser where your web site is located and also tells mail servers where to route your mail to. If the DNS isn't set up properly your domain name won't work.

What is Domain Parking?

Domain parking lets you buy a domain and then have a 'coming soon' page on it. This is not needed - if a domain is not parked it will simply be iinaccessible to anyone. We provide domain parking as free feature with every domain name registration.

How long does it take for the server to forward an email message?

Email aliases are forwarded instantly. As soon as an email message reaches our server addressed to you, it's immediately redirected to the email address you specified in your registration.

Can I have a special MX record so a different mailserver like everyone.net or my own Exchange server will handle all mail for my domain?

Yes. If you want your mail to be handled by any 3rd party, just tell us the hostname and IP address of the server that will handle your mail. We will list it as your "MX" (mail exchange) record in your DNS (domain name service) zonefile that we maintain for your domain.

So instead of this MX record which would cause mail for your domain to be handled by our mailservers we can change it to cause all mail for anything @yourdomain to be routed to the 3rd party's mailserver:

IN MX 10 sitemail.everyone.net.
or
IN MX 10 mailrecv.bigmailbox.com.

This only works when our nameservers are listed on your domain name registration.

If our nameservers are not listed on your domain registration, then you will have to ask your DNS administrator to make any of these settings for you.

What are priority levels in MX settings? (Pref)

Yes. If you want your mail to be handled by any 3rd party, just tell us the hostname and IP address of the server that will handle your mail. We will list it as your "MX" (mail exchange) record in your DNS (domain name service) zonefile that we maintain for your domain.

So instead of this MX record which would cause mail for your domain to be handled by our mailservers we can change it to cause all mail for anything @yourdomain to be routed to the 3rd party's mailserver:

IN MX 10 sitemail.everyone.net.
or
IN MX 10 mailrecv.bigmailbox.com.

This only works when our nameservers are listed on your domain name registration.

If our nameservers are not listed on your domain registration, then you will have to ask your DNS administrator to make any of these settings for you.

What is URL Framing?

URL Framing does the same thing as URL Forwarding but the web surfer won't see the forwarded to domain name in their browser.

If you have a web page set up with a company like createasite.com or geocities.com the "surfer" would see the forwarded to URL if you were using URL Forwarding. If you use URL Framing you can trick the "surfer" into thinking that they haven't gone anywhere. Remember that it is not a substitute for hosting, it can be easily detected that the URL is being forwarded.

What if the name servers that I was given by my web host aren't registered, what do I do?

You can create an A/Record. This will forward all traffic to the IP address and the server will know what to do with it provided you set it up correctly.

I only have one DNS to use, what can I do?

you can use that one registered DNS and set up your secondary as ns2.xcluzivesolutions.com. BUT you still won't be able to use any of our forwarding services (MX, Cname, Address etc). This secondary DNS is required by our system.